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1.1 Service Limitations Refunds may be considered if you experience significant service limitations that prevent you from accessing
or using our services as intended. These limitations may include extended service outages, technical issues, or other circumstances
that significantly impact the usability of our services.
1.2 Unsatisfactory Performance If you are not satisfied with the performance of our marketing services and can demonstrate that they did not meet the reasonable expectations set forth by M. Real Estate GmbH, you may be eligible for a refund.
2.1 Change of Mind Refunds will not be provided due to a change of mind or if you have simply decided that you no longer wish to
use our services.
2.2 Third-Party Products or Services Our refund policy only applies to the marketing services directly provided by M. Real Estate GmbH. If you have purchased or utilized any third-party products or services in conjunction with our services, you will need to refer to their respective refund policies.
3.1 Contacting Support To request a refund, you must contact our support team at [email protected] within 14 days from the date of the service in question. Please provide detailed information about the issue you are experiencing, including any supporting documentation or evidence.
3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public
authorities (e.g., court orders, government agencies).
3.3 Evaluation and Processing: Once we receive your refund request, we will evaluate the circumstances and determine if you
meet the eligibility criteria for a refund. We may request additional information or clarification to assist in the evaluation process.
Refund processing times may vary depending on the payment method used and the circumstances of the refund.
4.1 Original Payment Method Refunds will be issued using the original payment method used for the service purchase. If the original payment method is no longer valid or available, alternative arrangements may be made at the sole discretion of M. Real Estate GmbH.
4.2 Partial Refunds In some cases, partial refunds may be issued based on the specific circumstances and the portion of the service
that was affected by the limitations or performance issues.
M. Real Estate GmbH reserves the right to modify or update this Refund Policy at any time. Any changes or updates will be posted on our Website, and the revised policy will be effective immediately upon posting.
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our support team at [email protected] or at our address Ruhrorterstr 55a, 46049 Oberhausen. For bank-related inquiries, please contact us at [email protected].
